Requesting help
Contact VANO customer support with your order number, the affected product, and a clear description of the request. If there is a visible product issue, photographs may be requested so the matter can be assessed.
Product condition
Refund or exchange eligibility is reviewed based on the reason for the request and the condition of the product. Items should be kept unworn, clean, and in their original packaging while a request is being reviewed.
Size exchanges
Footwear size exchanges depend on the requested replacement being available. VANO will explain the available options after reviewing the order and product condition.
Refund handling
When a refund is approved, VANO will communicate the applicable return steps and refund method. Timing may depend on order status and the parties involved in collection or payment processing.
Incorrect or damaged items
If the item received differs from the confirmed order or appears damaged on arrival, contact VANO promptly and keep the product and packaging available for review.